Headcount v Heartcount
What do you measure within your business? Turnover? Profitability? Market share? Return on capital employed? Staff retention? Headcount?
All of these measures are important, of course, but we help our clients manage and measure the "Heartcount" within their organisations - i.e. the number of people who have their hearts and minds emotionally aligned and enthusiastically committed to their organisation´s direction, objectives and policies.
"Leaders inspire willing action"
- We help to dismantle customer service departments and replace them with customer service organisations with "sales and service" people and "people who serve sales and service"
- Business Pulse believes that it is impossible for an organisation to make improvements unless it knows where it is starting from - it needs "intelligence" from customers and staff to help audit its "health"
- We believe that organisations are more likely to grow if their people are happy with their "24 hour clock", not just their work clock. Work-life balance and the management of health, wealth, intellectual, spiritual, family, and social needs leads to happier, more effective people