Headcount v Heartcount
What do you measure within your business? Turnover? Profitability? Market share? Return on capital employed? Staff retention? Headcount?
All of these measures are important, of course, but we help our clients manage and measure the "Heartcount" within their organisations - i.e. the number of people who have their hearts and minds emotionally aligned and enthusiastically committed to their organisation´s direction, objectives and policies.
"Leaders inspire willing action"
Our Philosophy...
We help to dismantle customer service
departments and replace them with customer service organisations with
"sales and service" people and "people who serve sales
and service"
Business Pulse believes that it is impossible
for an organisation to make improvements unless it knows where it is
starting from - it needs "intelligence" from customers and
staff to help audit its "health"
We believe that organisations are more
likely to grow if their people are happy with their "24 hour clock",
not just their work clock. Work-life balance and the management of health,
wealth, intellectual, spiritual, family, and social needs leads to happier,
more effective people